We bill fixed fees and we stand behind our work. This Refund Policy describes when refunds are available. It is governed by the laws of [Jurisdiction].
1. Eligibility window
You may request a full refund within 14 days of payment if work has not yet started. Once an engineer has been assigned and discovery is underway, refunds shift to a pro-rated basis.
2. What qualifies for a refund
- Work has not begun and you cancel within 14 days.
- We confirm that the scope cannot be delivered as quoted.
- A delivered fix fails materially within 14 days and we are unable to re-work it successfully.
3. What does not qualify
- Custom code that has been delivered, accepted, and deployed.
- Scope changes initiated by the client after delivery.
- Issues caused by changes to the client's environment after handover.
- Third-party fees (e.g., payment processing) already incurred.
4. How to request a refund
- Email hi@pyrealm.store with your invoice number and a brief description.
- We will respond within 2 business days to confirm eligibility.
- Approved refunds are processed within 7–10 business days to the original payment method.
5. Processing timeframe
Refunds typically appear in your account within 5–10 business days after approval, depending on your payment provider and bank.
6. Contact
Refund requests and questions: hi@pyrealm.store.